Privacy Policy
PRIVACY POLICY
1 ) INFORMATION ABOUT THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE CONTROLLER
1.1 We are pleased that you are visiting our website and thank you for your interest. Below, we provide information about how we handle your personal data when you use our website. Personal data includes all information that can personally identify you.
1.2 The controller responsible for data processing on this website, in accordance with the General Data Protection Regulation (GDPR), is Ivory Montreal. The controller for processing personal data is the natural or legal person who, alone or jointly with others, determines the purposes and means of processing personal data.
1.3 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the controller). You can recognize an encrypted connection by the string “https://” and the lock icon in your browser’s
address bar.
2 ) DATA COLLECTION WHEN VISITING OUR WEBSITE
When using our website for informational purposes only—that is, if you do not register or otherwise provide information to us—we collect only the data that your browser transmits to our server (so called “server log files”). When you access our website, we collect the following data, which is technically necessary for us to display the website to you:
PRIVACY POLICY
OUR WEBSITE VISIT
• Visited website
• Date and time of access
• Amount of data transmitted (in bytes)
• Source/reference from which you accessed the site
• Browser used
• Operating system used
• IP address used (if applicable: anonymized)
Processing is carried out in accordance with Article 6(1)(f) GDPR, based on our legitimate interest in improving the stability and functionality of our website. The data will not be shared or otherwise used. However, we reserve the right to review the server log files retrospectively if there are specific indications of illegal use.
3) COOKIES
To make visiting our website more attractive and to enable the use of certain features, we use "cookies" on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e., after you close your browser (so-called session cookies). Other cookies remain on your device and allow us or our partner companies (third-party cookies) to recognize your browser during your next visit (persistent cookies).
When cookies are set, they may collect and process specific user information, such as browser and location data and IP address values. Persistent cookies are automatically deleted after a predefined period, which can vary depending on the cookie.
Some cookies are used to simplify the order process by storing settings (e.g., remembering the contents of a virtual shopping cart for a later visit to the website). If cookies implemented by us also process personal data, the processing is carried out in accordance with Article 6(1)(b) GDPR for the performance of a contract, or in accordance with Article 6(1)(f) GDPR to protect our legitimate interests in the optimal functionality of the website and a customer-friendly, effective design of the
visit.
We may collaborate with advertising partners to make our online offerings more interesting for you. For this purpose, cookies from partner companies (third-party cookies) may also be stored on your device when you visit our website.
If we collaborate with the aforementioned advertising partners, you will be informed individually and separately about the use of such cookies and the scope of the information collected in the following
sections.
Cookie Settings:
Please note that you can configure your browser to inform you about the setting of cookies and decide individually whether to accept them or exclude the acceptance of cookies for certain cases or in general. Each browser differs in how it manages cookie settings. These are described in the help menu of each browser, which explains how to change your cookie settings. You can find this information for the
respective browsers at the following links:
• Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies
• Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
• Chrome: https://support.google.com/chrome/answer/95647?hl=de&hlrm=en
• Safari: https://support.apple.com/kb/ph21411?locale=de_DE
• Opera: https://help.opera.com/en/latest/web-preferences/#cookies
Please note that rejecting cookies may limit the functionality of our website.
4) CONTACTING US
When you contact us (e.g., via contact form or email), personal data will be collected. The data collected in the case of a contact form is visible from the respective contact form. This data is stored and used exclusively for the purpose of responding to your inquiry or for establishing contact and the associated technical administration.
The legal basis for processing the data is our legitimate interest in responding to your inquiry in accordance with Article 6(1)(f) GDPR. If your contact aims to conclude a contract, an additional legal basis for processing is Article 6(1)(b) GDPR. Your data will be deleted after your inquiry has been fully processed, provided the circumstances indicate that the matter has been conclusively resolved and there are no legal retention obligations.
5) DATA PROCESSING FOR CUSTOMER ACCOUNT CREATION AND CONTRACT EXECUTION
In accordance with Article 6(1)(b) GDPR, personal data is collected and processed when you provide it to us for the purpose of executing a contract or opening a customer account. The data collected is evident from the respective input forms. You can request the deletion of your customer account at any time by sending a message to the contact details mentioned above. We store and use the data you provide for contract execution. After the contract has been fully executed or your customer account deleted, your data will be restricted and deleted after the expiry of tax and commercial law retention periods, unless you have expressly consented to further use of your data or we are legally permitted to further use the data, about which we will inform you accordingly.
6) USE OF YOUR DATA FOR DIRECT ADVERTISING
6.1 Subscription to Our Email Newsletter
If you subscribe to our email newsletter, we will regularly send you information about our offers. The only mandatory information required for sending the newsletter is your email address. Providing any additional data is optional and is used to personalize the newsletter. We use the double opt-in procedure for sending newsletters. This means we will only send you an email newsletter if you have explicitly confirmed that you consent to receiving newsletters. After subscribing, you will receive a confirmation email asking you to confirm your subscription by clicking a specific link. By activating the confirmation link, you give us your consent to use your personal data in accordance with Article 6(1)(a) GDPR. When you subscribe to the newsletter, we store your IP address, as registered by your Internet Service Provider (ISP), as well as the date and time of the subscription to be able to trace any potential misuse of your email address. The data collected during newsletter subscription is used exclusively for promotional purposes through the newsletter. You can unsubscribe at any time using the link provided in the newsletter or
by notifying the contact person mentioned at the beginning of this document. After unsubscribing, your email address will be promptly removed from our newsletter distribution list, unless you have expressly consented to further use of your data or we reserve the right to use your data beyond this, as permitted by law and outlined in this declaration.
6.2 Sending Email Newsletters to Existing Customers
If you have provided your email address during the purchase of goods or services, we reserve the right to send you regular offers via email for similar goods or services from our product range. For this, no separate consent is required. The data processing is based solely on our legitimate interest in personalized direct advertising in accordance with Article 6(1)(f) GDPR. If you initially objected to the use of your email address for this purpose, we will not send any emails. You have the right to object to the use of your email address for advertising purposes at any time with effect for the future by notifying the contact person mentioned at the beginning of this document. The only cost to you is the transmission cost based on your base tariffs. After receiving your objection, the use of your email address for advertising purposes will be immediately stopped.
7 ) DATA PROCESSING FOR ORDER PROCESSING
7.1 The personal data we collect will be shared with the shipping company tasked with delivering the goods, as far as this is necessary for the delivery. Your payment data will be shared with the financial institution responsible for processing payments, as necessary for this purpose. If payment service providers are used, explicit information is provided below. The legal basis for sharing data is Article 6(1)(b) GDPR.
7.2 Use of Payment Service Providers
PayPal
If you choose to pay via PayPal, credit card via PayPal, direct debit via PayPal, or—if offered— "purchase on account" or "installment payment" via PayPal, your payment data will be forwarded to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereafter "PayPal"). The data transfer is conducted pursuant to Article 6(1)(b) GDPR and only as necessary for payment processing.
PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal, or—if offered—"purchase on account" or "installment payment" via PayPal. For this, your payment data may be forwarded to credit reporting agencies pursuant to Article 6(1)(f) GDPR based on PayPal’s legitimate interest in determining your solvency. The credit check result regarding statistical probability of default is used by PayPal to decide on the availability of the respective payment method. The credit report may include probability values (socalled score values). If score values are included in the credit report result, they are based on
scientifically recognized mathematical-statistical methods. Address data, among other factors, is included in the calculation of these score values. For more information about data protection, including the credit reporting agencies used, please refer to PayPal’s privacy policy: PayPal Privacy Policy. You can object to the processing of your data at any time by notifying PayPal. However, PayPal may still be entitled to process your personal data if necessary for the contractual payment processing.
SOFORT
If you choose the "SOFORT" payment method, the payment will be processed via the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany (hereafter "SOFORT"). Your data provided during the order process, along with the information about your order, will be forwarded to SOFORT in accordance with Article 6(1)(b) GDPR. SOFORT GmbH is part of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden). The transfer of your data is exclusively for the purpose of payment processing with SOFORT and only as necessary for this purpose.
At the following internet address, you can find additional information about SOFORT’s data protection policies: https://www.klarna.com/sofort/datenschutz.
8 ) CONTACT FOR REVIEW REMINDER
Own Review Reminder (Not Sent via a Customer Review System) We use your email address to send a one-time reminder to submit a review of your order for the review system we use, provided you have given us your explicit consent to do so during or after your order in accordance with Article 6(1)(a) GDPR. You can revoke your consent at any time by notifying the person responsible for data processing.
9 ) USE OF SOCIAL MEDIA: SOCIAL PLUGINS
9.1 Facebook Plugins with Shariff Solution
Special additional customs clearance fees and/or import duties are not included in the price and are the responsibility of the customer. Our website uses so-called social plugins ("plugins") of the social network Facebook, operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook"). To enhance the protection of your data when visiting our website, these buttons are not directly integrated as plugins but are embedded as HTML links. This type of integration ensures that no connection is made to Facebook servers when you access a page of our website containing such buttons. If you click the button, a new browser window will open and redirect you to Facebook’s
page, where you can interact with the plugins (if necessary, after entering your login data). Facebook Inc., based in the USA, is certified under the US-European data protection agreement "Privacy Shield," which ensures compliance with the data protection level applicable in the EU. For information on the purpose and scope of data collection and further processing and use of data by Facebook, as well as your rights and options for protecting your privacy, please refer to Facebook’s privacy policy: https://www.facebook.com/policy.php
9.2 Google+ Plugins with Shariff Solution
Our website uses so-called social plugins ("plugins") of the social network Google+, operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). To enhance the protection of your data when visiting our website, these buttons are not directly integrated as plugins but are embedded as HTML links. This type of integration ensures that no connection is made to Google+ servers when you access a page of our website containing such buttons. If you click the button, a new browser window will open and redirect you to Google+’s page, where you can interact with the plugins (if necessary, after entering your login data). Google LLC, based in the USA, is certified under the US-European data protection agreement "Privacy
Shield," which ensures compliance with the data protection level applicable in the EU.
For information on the purpose and scope of data collection and further processing and use of data by Google, as well as your rights and options for protecting your privacy, please refer to Google’s privacy policy: https://www.google.com/intl/de/policies/privacy/ .
9.3 Instagram Plugin with Shariff Solution
On our website, we use so-called social plugins ("plugins") from the online service Instagram, operated by Instagram LLC., 1601 Willow Rd, Menlo Park, CA 94025, USA ("Instagram"). To enhance the protection of your data when visiting our website, these buttons are not fully integrated as plugins but are embedded in the page using an HTML link. This type of integration ensures that when a page on our website containing such buttons is accessed, no connection is made to Instagram's servers. When you click the button, a new browser window opens and takes you to Instagram's page, where you can interact with the plugins there (if necessary, after entering your login details).
Instagram LLC., based in the USA, is certified under the US-European data protection agreement "Privacy Shield," which ensures compliance with the data protection standards applicable in the EU. For the purpose and scope of data collection and further processing and use of data by Instagram, as well as your rights and setting options for protecting your privacy, please refer to Instagram's privacy policy: https://help.instagram.com/155833707900388/
10) ONLINE MARKETING
10.1 DoubleClick by Google
This website uses the online marketing tool DoubleClick by Google, operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("DoubleClick").
DoubleClick uses cookies to display relevant advertisements to users, improve campaign performance reports, or prevent users from seeing the same ads multiple times. Google uses a cookie ID to track which ads are displayed in which browser and can prevent them from being displayed repeatedly. Processing is carried out based on our legitimate interest in optimizing the marketing of our website
in accordance with Art. 6(1)(f) GDPR. Additionally, DoubleClick can use cookie IDs to track conversions related to ad requests. This might occur when a user views a DoubleClick ad and later uses the same browser to visit the advertiser's website and make a purchase. According to Google, DoubleClick cookies do not contain personal
information. Due to the marketing tools used, your browser automatically establishes a direct connection to Google's servers. We have no control over the scope and further use of the data collected by Google through the use of this tool and inform you to the best of our knowledge: By integrating DoubleClick, Google receives the information that you have accessed the corresponding part of our website or clicked on one of our ads. If you are registered with a Google service, Google can associate the visit with your account. Even if you are not registered or logged in with Google, it is still possible for the provider to obtain and store your IP address. If you wish to opt out of this tracking process, you can disable cookies for conversion tracking by setting your browser to block cookies from the domain www.googleadservices.com (https://www.google.com/settings/ads). This setting will be removed if you delete your cookies. Alternatively, you can learn more about cookie settings and configure them through the Digital Advertising Alliance at www.aboutads.info. Lastly, you can set your browser to notify you when cookies are set and decide individually whether to accept them or to exclude the acceptance of
cookies in certain cases or altogether. If cookies are not accepted, the functionality of our website may be restricted. Google LLC, based in the USA, is certified under the US-European data protection agreement "Privacy Shield," which ensures compliance with the data protection standards applicable in the EU. Further information about DoubleClick by Google's privacy policy can be found at: https://policies.google.com/privacy.
10.2 Use of Google AdWords Conversion Tracking
This website uses the online advertising program "Google AdWords" and, as part of Google AdWords, the conversion tracking tool provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). We use Google AdWords to draw attention to our attractive offers with the help of advertising materials (so-called Google AdWords) on external websites. Based on the data from the advertising campaigns, we can evaluate the success of individual advertising measures. Our aim is to show you advertising that interests you, make our website more appealing to you, and ensure a fair calculation of advertising costs. The cookie for conversion tracking is set when a user clicks on a Google AdWords advertisement.
Cookies are small text files stored on your computer system. These cookies generally expire after 30 days and are not used for personal identification. If a user visits certain pages on this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies cannot therefore be tracked across AdWords customers' websites. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. Customers are informed of the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive information that personally identifies users.
If you do not wish to participate in tracking, you can opt out by disabling the Google Conversion Tracking cookie via your internet browser under user settings. You will then not be included in the conversion tracking statistics. We use Google AdWords based on our legitimate interest in targeted advertising in accordance with Art. 6(1)(f) GDPR.
Google LLC, based in the USA, is certified under the US-European data protection agreement "Privacy Shield," which ensures compliance with the data protection standards applicable in the EU. Further information about Google's privacy policies can be found at: https://policies.google.com/privacy. Google and we can recognize that the user clicked on the advertisement and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies cannot, therefore, be tracked across the websites of AdWords customers. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive information that personally identifies users.
If you do not wish to participate in tracking, you can block this use by disabling the Google Conversion Tracking cookie via your internet browser under user settings. You will then not be included in the conversion tracking statistics. We use Google AdWords based on our legitimate interest in targeted advertising in accordance with Art. 6(1)(f) GDPR. Google LLC, based in the USA, is certified under the US-European data protection agreement "Privacy Shield," which ensures compliance with the data protection standards applicable in the EU. Further information about Google's privacy policies can be found here: https://www.google.de/policies/privacy/
You can permanently disable cookies for ad preferences by preventing them through the appropriate settings in your browser software or by downloading and installing the browser plugin available at the following link: https://www.google.com/settings/ads/plugin?hl=de
Please note that certain features of this website may not function properly or may be limited if you disable the use of cookies.
11) WEB ANALYTICS SERVICE
Google (Universal) Analytics This website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses "cookies," which are text files stored on your computer that allow an analysis of your use of the website. The information generated by the cookie about your use of this website (including the shortened IP address) is generally transmitted to and stored on a Google server in the USA. This website exclusively uses Google Analytics with the extension "_anonymizeIp()," which ensures that IP addresses are anonymized by truncation and eliminates the possibility of direct personal
identification. With this extension, Google shortens your IP address within member states of the European Union or other contracting states of the Agreement on the European Economic Area before transmission. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. In such exceptional cases, processing is carried out based on our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes in
accordance with Art. 6(1)(f) GDPR. On our behalf, Google uses this information to evaluate your use of the website, compile reports on website activity, and provide additional services related to website and internet usage. The IP address transmitted by your browser in the context of Google Analytics is not combined with other Google
data. You can prevent the storage of cookies by adjusting your browser settings accordingly. However, please note that in this case, you may not be able to fully use all the functions of this website. Additionally, you can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) and its processing by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en
Alternatively to the browser plugin, or on browsers on mobile devices, click on the following link to set an opt-out cookie that will prevent data collection by Google Analytics within this website in the future (this opt-out cookie works only in this browser and only for this domain; if you delete your cookies in this browser, you must click this link again): Deactivate Google Analytics Google LLC, based in the USA, is certified under the US-European data protection agreement "Privacy Shield," which ensures compliance with the data protection standards applicable in the EU. This website also uses Google Analytics for a cross-device analysis of visitor flows, conducted via a
user ID. When you first access a page, you are assigned a unique, permanent, and anonymized ID that is stored across devices. This allows interaction data from various devices and sessions to be associated with a single user. The user ID does not contain any personal data and does not transmit
such data to Google. You can object to data collection and storage via the user ID at any time with effect for the future. To do so, you must disable Google Analytics on all systems you use, such as a different browser or mobile device. Deactivation can be performed using a browser plugin from Google: https://tools.google.com/dlpage/gaoptout?hl=en Alternatively, click on the following link to set an opt-out cookie to prevent data collection by Google Analytics within this website in the future (this opt-out cookie works only in this browser and only for this domain; if you delete your cookies in this browser, you must click this link again): Deactivate Google Analytics Further information about Universal Analytics can be found here: https://support.google.com/analytics/answer/2838718?hl=en&ref_topic=6010376
12) RETARGETING/REMARKETING/RECOMMENDATION ADVERTISING
Facebook Custom Audience via the Pixel Method
This website uses the "Facebook Pixel" from Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook"). If explicit consent is given, this allows the behavior of users to be tracked after they have seen or clicked on a Facebook advertisement. This process is designed to evaluate the effectiveness of Facebook advertisements for statistical and market research purposes and can help optimize future advertising strategies.
The collected data is anonymous for us, meaning we cannot draw conclusions about the users' identity. However, the data is stored and processed by Facebook, allowing it to establish a connection to the respective user profile and enabling Facebook to use the data for its own advertising purposes in accordance with the Facebook Data Usage Policy: https://www.facebook.com/about/privacy/. This allows Facebook and its partners to serve ads on and outside of Facebook. A cookie may also be stored on your device for this purpose. These processing activities occur only if explicit consent has
been granted in accordance with Art. 6(1)(a) GDPR. Consent to the use of the Facebook Pixel may only be declared by users older than 13 years. If you
are younger, please ask your guardians for permission. Facebook Inc., based in the USA, is certified under the US-European data protection agreement "Privacy Shield," which ensures compliance with the data protection standards applicable in the EU.
To disable cookies on your computer, you can configure your internet browser so that cookies are no longer stored on your computer in the future or already stored cookies are deleted. Disabling all cookies may result in some functions on our website no longer being executable. You can also disable the use of cookies by third-party providers, such as Facebook, on the following Digital Advertising Alliance website: https://www.aboutads.info/choices/
13 ) RIGHTS OF THE DATA SUBJECT
13.1 Applicable Data Protection Laws
The applicable data protection law grants you comprehensive rights as a data subject regarding the processing of your personal data by the controller, which we will inform you about below:
• Right to access (Art. 15 GDPR): You have the right to obtain information about your personal data processed by us, the purposes of processing, the categories of personal data processed, the recipients or categories of recipients to whom your data has been or will be disclosed, the planned storage period or criteria for determining the storage period, the existence of a right to rectification, erasure, restriction of processing, objection to processing, complaint to a supervisory authority, the origin of your data if not collected by us, the existence of automated decision-making, including profiling, and, if applicable, meaningful information about the logic involved and the scope and intended effects of such processing, as well as your right to be informed about guarantees provided in accordance with Art. 46 GDPR when your data is transferred to third countries.
• Right to rectification (Art. 16 GDPR): You have the right to obtain the immediate rectification of inaccurate data and/or the completion of your incomplete data stored by us.
• Right to erasure (Art. 17 GDPR): You have the right to request the deletion of your personal data under the conditions of Art. 17(1) GDPR. This right does not apply if the processing is necessary for the exercise of the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest, or for the establishment, exercise, or defense of legal claims.
• Right to restriction of processing (Art. 18 GDPR): You have the right to request the restriction of the processing of your personal data if the accuracy of your data is contested by you, for as long as we verify its accuracy; if you oppose the deletion of your data due to unlawful data processing and instead request the restriction of its use; if you require the data for the establishment, exercise, or defense of legal claims after we no longer need the data for its intended purpose; or if you object to processing for reasons relating to your particular situation, pending verification as to whether our legitimate grounds override yours.
• Right to be informed (Art. 19 GDPR): If you have exercised your right to rectification, erasure, or restriction of processing against the controller, the controller is obligated to inform all recipients to whom your personal data was disclosed about this rectification, erasure, or restriction unless this proves impossible or involves disproportionate effort. You have the right to be informed about these recipients.
• Right to data portability (Art. 20 GDPR): You have the right to receive your personal data that you provided to us in a structured, commonly used, and machine-readable format or to request its transfer to another controller, where technically feasible.
• Right to withdraw consent (Art. 7(3) GDPR): You have the right to withdraw consent granted for the processing of data at any time with effect for the future. In the event of withdrawal, we will promptly delete the relevant data unless further processing can be based on a legal basis permitting processing without consent. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.
• Right to lodge a complaint (Art. 77 GDPR): If you believe the processing of your personal data violates the GDPR, you have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your residence, workplace, or location of the alleged infringement.
13.2 Right to Object
If we process your personal data based on our overriding legitimate interest following a balancing of interests, you have the right at any time to object to such processing for reasons arising from your particular situation, with effect for the future. If you exercise your right to object, we will stop processing the affected data. Further processing remains reserved if we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, fundamental rights, and freedoms, or if the processing serves to establish, exercise, or defend legal claims. If your personal data is processed by us for direct advertising, you have the right to object to such
processing at any time. If you exercise your right to object, we will stop processing the relevant data for direct marketing purposes.
14) DURATION OF PERSONAL DATA STORAGE
The duration of personal data storage depends on the respective statutory retention period (e.g., commercial and tax retention periods). After the period expires, the corresponding data is routinely deleted unless it is still required for contract fulfillment or initiation, or if there is a legitimate interest in continued storage.